Last updated 10/30/2023
Who we are
Our website address is: https://herfforlando.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Herff Jones Orlando and/or its affiliates (“Herff Jones”, “we” or “us”) operate an online store (“Herff Jones”) located at herfforlando.com from which you may purchase graduation products and services (“Herff Jones Products”). We sell to customers in the United States via US dollar only.
- Information that you provide to us
2. Herff Jones IP
You may choose to or we may invite you to submit comments or ideas about improvements to the Herff Jones or our products or services (“Ideas”). If you submit an Idea to us, we will presume that your submission was voluntary, unsolicited by us, and delivered to us without any restrictions on our use of the Idea. You also agree that Herff Jones has no fiduciary or any other obligation to you in connection with any Idea you submit to us, and that we are free to use your Ideas without any attribution or compensation to you.
3. Access to Herff Jones
Herff Jones grants you a limited, revocable, non-exclusive, non-transferable license to access the Herff Jones. This license does not include a right to use any of the content and information, including product listings. Your permissions and/or licenses are automatically terminated by any unauthorized use.
4. Products, Content and Specifications
Details of the products and services available for purchase in the Herff Jones (“Herff Jones Products”) are set out in the Herff Jones. All features, content, specifications, products and prices of products and services described or depicted in this Herff Jones are subject to change at any time without notice. Unless expressly noted, all weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Packaging may vary from that shown, and the appearance of a product in reality may differ from its appearance to you on the Herff Jones due to the limitations of the systems that you use to access the Herff Jones. The inclusion of any products or services in the Herff Jones at a particular time does not imply or warrant that these products or services will be available at any time. Occasionally, the manufacture or distribution of a certain product or service may be delayed for a number of reasons. In such event, we will make reasonable efforts to notify you of the delay and keep you informed of the revised delivery schedule. By placing an order, you represent that the products ordered will be used only in a lawful manner.
- Subscription terms. We may offer you the ability to purchase subscriptions via the Herff Jones. Terms specific to a subscription will be disclosed to you at or prior to the time at which you purchase the subscription, and by purchasing the subscription you are agreeing to those terms.
- Free trials and promotional periods. If a subscription commences with a free trial or a promotional period, you will have the right to cancel the subscription prior to the end of the trial or period. If we do not provide you with an online cancellation mechanism, then you may exercise this cancellation right by contacting us. We will email you prior to the end of the free trial or promotional period to remind you that the trial or period is coming to an end, and to give you an opportunity to cancel before the commencement of the paid period. If you do not cancel, we will bill you at the end of the free trial or promotional period, and your subsequent cancellation rights will be in accordance with the terms specific to the subscription.
- Cancellation. Your cancellation rights, and the mechanism via which you may notify us of your decision to cancel, will be disclosed to you at or prior to the time at which you purchase a subscription.
6. Your account
We may require that you create an account to access the Herff Jones, including to make purchases. If we do so, you must provide accurate information about yourself when you create an account and ensure that you update us if that information changes. You must ensure that your login details remain confidential. You are responsible for any activity, including any purchases made, under your account. We reserve the right to terminate your account at any time and for any reason.
7. Shipping and returns
This Section 7 applies to Herff Jones Products that are physical goods. For clarity, this Section 7 applies despite any contrary terms in any invoice or purchase order.
Orders are shipped using carriers selected by Herff Jones. The shipping fees you will be charged, if any, will be provided to you before you confirm your order. If we provide you with an estimated shipping date, the estimated delivery date is not guaranteed, and inventory shortages or events beyond our control could impact the delivery date. Herff Jones is not liable for delivery later than the estimated delivery date, or for any loss, damage, or penalty you may incur from a delay in shipment or delivery. Unless otherwise noted in the product description, each Herff Jones Product will be delivered FCA delivery location (as such location is designated on the applicable order) (Incoterms 2010).
Unless otherwise noted in the product description, Herff Jones Products may be returned in their original packaging and condition (including all accessories and components provided) within 30 days of purchase. However, unless we tell you otherwise, you will only be entitled to a refund if we provide you with an item that does not match the product description of the item that you purchased. If that occurs, your exclusive remedy is to return the item in unused condition, in exchange for a refund. To begin the return process, please contact us. Return shipping instructions will be provided. Herff Jones will cover the cost of return shipping and will refund your purchase price in full.
The following paragraph only applies if you purchase an issue of or subscribe to Increment. By purchasing an issue of or subscribing to Increment, you authorize Herff Jones Matter, Inc. to provide information concerning your purchase to Copernica Inc. d/b/a Amplifier, and you authorize Amplifier to act as your agent for purposes of importing the purchased goods on your behalf. You also agree that Amplifier may delegate the obligation to import the purchased goods on your behalf to a subcontractor (e.g., customs broker). You agree that you will pay the taxes and duties in addition to the purchase price of the goods.
8. Sanctions and export policy
You may not use the Herff Jones or purchase any Herff Jones Produt in or for the benefit of a country, organization, entity, or person embargoed or blocked by any government, including those on sanctions lists identified by the United States Office of Foreign Asset Control (OFAC). We do not claim, and we cannot guarantee that the Herff Jones or any Herff Jones Product is or will be appropriate or available for any location or jurisdiction, comply with the laws of any location or jurisdiction, or comply with laws governing export, import, or foreign use.
9. No warranties
We provide the Herff Jones, Herff Jones IP and Herff Jones Products “as is” and “as available”, without any express, implied, or statutory warranties of title, merchantability, fitness for a particular purpose, noninfringement, or any other type of condition, warranty or guarantee. No data, documentation or any other information provided by Herff Jones or obtained by you from or through the Herff Jones – whether from Herff Jones or another entity, and whether oral or written – creates or implies any warranty from Herff Jones to you.
Herff Jones disclaims any knowledge of, and does not guarantee: (a) the accuracy, reliability, or correctness of any data provided through the Herff Jones; (b) that the Herff Jones Products will meet your specific needs or requirements; (c) that the Herff Jones will be available at any particular time or location, or will function in an uninterrupted manner or be secure; (d) that Herff Jones will correct any defects or errors in the Herff Jones; or (e) that the Herff Jones is free of viruses or other harmful code. Use of data, products or services that you access, purchase or download through the Herff Jones is done at your own risk – you are solely responsible for any damage to your property, loss of data, or any other loss that results from such access, purchase or download.
10. Limitation of liability
You agree to limit any additional liability not disclaimed or denied by Herff Jones in relation to the Herff Jones, Herff Jones IP, and Herff Jones Products, to your direct and documented damages; and you further agree that under no circumstances will any such liability exceed in the aggregate the greater of the amounts paid by you to Herff Jones during the three-month period immediately preceding the event that gave rise to your claim for damages, and USD $20.
These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.
Either party may commence arbitration by providing to the American Arbitration Association and the other party to the dispute a written demand for arbitration, setting forth the subject of the dispute and the relief requested.
- Confidentiality: The parties will maintain the confidential nature of the arbitration proceeding, the hearing and the Award, except (i) as may be necessary to prepare for or conduct the arbitration hearing on the merits, (ii) in connection with a court application as contemplated above for a preliminary remedy, or confirmation of an Award or its enforcement, (iii) our disclosure of the Award in confidential settlement negotiations, or (iv) as otherwise required by applicable laws. The parties, witnesses, and arbitrator will treat as confidential and will not disclose to any third person (other than witnesses or experts) any documentary or other evidence produced in any arbitration hereunder, except as required by law or except if such evidence was obtained from the public domain or was otherwise obtained independently from the arbitration.
12. Applicable law
13. Modification and severability
14. Our address
Herff Jones Orlando
112 N. Wymore Road
Winter Park, FL, 32789, USA
To be eligible for a return or considered for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Any personalized items (items with your photograph, name or address printed on them
If you contact our office within 3 business days of your purchase, we will gladly update Cap & Gown sizes and the spelling of names on personalized items. After the 3 day grace period has passed, we are unable to make additional changes or omit items from your order.
There are certain situations where partial refunds are granted:
- Cap & Gown Unit may be refunded if all unsettled balances and debts associated with your account are paid in their entirety and the student does not meet the school requirements to participate in the Graduation Ceremony. Students that meet the school requirements for Graduation, but elect not to participate in the Graduation Ceremony are not eligible for a refund on the Cap & Gown Unit. Additionally, the Cap & Gown Unit must be unused and in the original packaging and returned to our office prior to the Graduation Ceremony date to be considered for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received your refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our office.
To return your product, you should mail your product to our office address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and original Sales Tax collected are non-refundable. Additionally, if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at our customer service email or phone number for questions related to refunds and returns.